--- title: Confirming an Order and Reporting Shipments in Axya description: How to respond to your customer's POs sent via Axya --- [Skip to content](https://www.outsourcing.axya.co/en/dépannage/comment-répondre-aux-pos-de-vos-clients-envoyés-via-axya#main-content) - [English](https://www.outsourcing.axya.co/en/d%C3%A9pannage/comment-r%C3%A9pondre-aux-pos-de-vos-clients-envoy%C3%A9s-via-axya) - [Français](https://www.outsourcing.axya.co/knowledge/comment-répondre-aux-pos-de-vos-clients-envoyés-via-axya) English Show submenu for translations [![Logo Axya for light background](https://www.outsourcing.axya.co/hubfs/Logo%20Axya%20for%20light%20background.svg)](https://axya.co) - axya.co Open main navigation Close main navigation - axya.co - - [English](https://www.outsourcing.axya.co/en/d%C3%A9pannage/comment-r%C3%A9pondre-aux-pos-de-vos-clients-envoy%C3%A9s-via-axya) - [Français](https://www.outsourcing.axya.co/knowledge/comment-répondre-aux-pos-de-vos-clients-envoyés-via-axya) English Show submenu for translations - [Contact us](mailto:customerservice@axya.co) [Contact us](mailto:customerservice@axya.co) How can we help you? - There are no suggestions because the search field is empty. 1. 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[PO Module](https://www.outsourcing.axya.co/en/d%C3%A9pannage/supplier-users?hsLang=en#po-module) # Confirming an Order and Reporting Shipments in Axya ## This article explains how suppliers can confirm a Purchase Order received through Axya, propose revisions if needed, and report shipments (partial or complete) once items are sent. #### **Confirming a Purchase Order in Axya** When a customer sends a **Purchase Order through Axya**, you will receive an email containing: - The **buyer’s name** - The **company name** - The **Purchase Order number** - A **link to the Axya platform** - A **link to the PO PDF** - A **PDF copy attached to the email** From this email, you can access the **order page in the platform**.![](https://www.outsourcing.axya.co/hs-fs/hubfs/undefined-Mar-18-2026-03-45-23-7616-PM.png?width=670&height=430&name=undefined-Mar-18-2026-03-45-23-7616-PM.png) The page includes: - **Customer company** - **Requested delivery date** - **PO PDF** - **Order items** - **Quantities** - **Prices** - **Delivery dates** --- #### **Option 1 — Confirm the order through the platform** If the order details are correct: 1. Click **Confirm Order**. 2. Add a **message** if needed,(tracking information) 3. Attach your **official Order Confirmation PDF** (optional). 4. Click **Confirm**.![](https://www.outsourcing.axya.co/hs-fs/hubfs/undefined-Mar-18-2026-03-45-21-5008-PM.png?width=670&height=373&name=undefined-Mar-18-2026-03-45-21-5008-PM.png) ![](https://www.outsourcing.axya.co/hs-fs/hubfs/undefined-Mar-18-2026-03-45-18-2692-PM.png?width=670&height=697&name=undefined-Mar-18-2026-03-45-18-2692-PM.png) --- #### **Proposing changes to the order** If adjustments are required, you can **propose revisions directly from the order page**. ### **Changing a quantity** 1. Click the **pencil icon** next to the quantity. 2. Enter the **proposed quantity**. 3. The change will appear in action panel on the right. Example: If items are sold in **packs of 20**, you may propose **20 instead of 5**.![](https://www.outsourcing.axya.co/hs-fs/hubfs/undefined-Mar-18-2026-03-45-24-3638-PM.png?width=670&height=355&name=undefined-Mar-18-2026-03-45-24-3638-PM.png) ![](https://www.outsourcing.axya.co/hs-fs/hubfs/undefined-Mar-18-2026-03-45-23-2099-PM.png?width=670&height=355&name=undefined-Mar-18-2026-03-45-23-2099-PM.png) --- ### **Changing a price** 1. Click the **pencil icon** next to the price. 2. Enter the **new proposed price**. 3. Again the change will appear in the action panel on the right. ![](https://www.outsourcing.axya.co/hs-fs/hubfs/undefined-Mar-18-2026-03-45-25-3468-PM.png?width=670&height=366&name=undefined-Mar-18-2026-03-45-25-3468-PM.png) --- ### **Changing the delivery date** You can modify delivery dates: **Per item** 1. Click the **calendar icon**. 2. Select the **new proposed delivery date**.![](https://www.outsourcing.axya.co/hs-fs/hubfs/undefined-Mar-18-2026-03-45-24-8153-PM.png?width=670&height=366&name=undefined-Mar-18-2026-03-45-24-8153-PM.png) **For the entire order** 1. Select **all items** using the checkbox. 2. Apply a **global delivery date change** in the action panel on the right. ![](https://www.outsourcing.axya.co/hs-fs/hubfs/undefined-Mar-18-2026-03-45-20-8582-PM.png?width=670&height=366&name=undefined-Mar-18-2026-03-45-20-8582-PM.png) --- ### **Submitting revisions** Before submitting: 1. Review the **proposed actions** in the action panel. 2. Add a **message** if necessary. 3. Attach your **Order Confirmation PDF** (optional). 4. Click **Confirm**. The revision request will be sent to the buyer for approval.![](https://www.outsourcing.axya.co/hs-fs/hubfs/undefined-Mar-18-2026-03-45-22-0018-PM.png?width=670&height=377&name=undefined-Mar-18-2026-03-45-22-0018-PM.png) --- #### **Option 2 — Confirm by replying to the email** You can confirm the order **by replying directly to the email notification**. Steps: 1. Click **Reply**. 2. **Do not change the recipient address**. 3. Keep the **same email subject**. 4. Add your message. 5. Attach your **Order Confirmation PDF**. 6. Send the email. Axya will **automatically route the confirmation to the correct order**.![](https://www.outsourcing.axya.co/hs-fs/hubfs/undefined-Mar-18-2026-03-45-19-6911-PM.png?width=670&height=421&name=undefined-Mar-18-2026-03-45-19-6911-PM.png) --- #### **Option 3 — Send confirmation to the dedicated address** You can also send confirmations to: **engineering@axya.co** This option is useful for: - **ERP systems** - **automated confirmations** ### **Steps** 1. Create a new email. 2. Send it to **engineering@axya.co**. 3. Include the **Purchase Order number in the subject**. 4. Add your message. 5. Attach your **Order Confirmation PDF**. 6. Send the email. ⚠️ **Important:**The **PO number must appear in the subject line** so Axya can match the confirmation to the correct order. **You can also use the address in your automated system.**  --- ### **Reporting Shipments in Axya** Once items are shipped, you can **report the shipment directly in the platform**. --- #### **Marking items as shipped** 1. Select the **items that were shipped**. 2. Click **Mark as Shipped**. 3. Enter the **quantity shipped**. 4. Confirm the shipped date 5. You can write tracking information 6. Click confirm![](https://www.outsourcing.axya.co/hs-fs/hubfs/undefined-Mar-18-2026-03-45-22-6169-PM.png?width=528&height=289&name=undefined-Mar-18-2026-03-45-22-6169-PM.png) --- #### **Partial shipments** If the shipment is partial: 1. Enter the **quantity shipped** (e.g., 10 of 15). 2. Provide the **next expected delivery date**. 3. Enter the **shipment date**. 4. Add **tracking information** if available. 5. Click **Confirm**.![](https://www.outsourcing.axya.co/hs-fs/hubfs/undefined-Mar-18-2026-03-45-18-6762-PM.png?width=482&height=300&name=undefined-Mar-18-2026-03-45-18-6762-PM.png) --- #### **Full shipment** If the entire order is shipped: 1. Select **all items**. 2. Click **Mark as Shipped**. 3. Confirm the **shipment date**. 4. Add **tracking information** if needed. 5. Click **Confirm**.![](https://www.outsourcing.axya.co/hs-fs/hubfs/undefined-Mar-18-2026-03-45-20-2998-PM.png?width=670&height=371&name=undefined-Mar-18-2026-03-45-20-2998-PM.png)![](https://www.outsourcing.axya.co/hs-fs/hubfs/undefined-Mar-18-2026-03-45-17-8312-PM.png?width=670&height=413&name=undefined-Mar-18-2026-03-45-17-8312-PM.png) The order will then be **updated as shipped in Axya**. --- #### **Updating a delayed order** If an order is delayed, you can: 1. Change the promise date **(refer to order confirmation section)** 2. Confirm shipment **(refer to previous section)** This ensures the buyer is **informed about the updated delivery timeline**. --- If you have any additional question please contact us at customerservice@axya.co - [General](https://www.outsourcing.axya.co/en/d%C3%A9pannage/general?hsLang=en) - [Buyer users](https://www.outsourcing.axya.co/en/d%C3%A9pannage/buyer-users?hsLang=en#main-content) - [General](https://www.outsourcing.axya.co/en/d%C3%A9pannage/buyer-users?hsLang=en#general) - [RFQ Module](https://www.outsourcing.axya.co/en/d%C3%A9pannage/buyer-users?hsLang=en#rfq-module) - [PO module](https://www.outsourcing.axya.co/en/d%C3%A9pannage/buyer-users?hsLang=en#po-module) - [Supplier users](https://www.outsourcing.axya.co/en/d%C3%A9pannage/supplier-users?hsLang=en#main-content) - [General](https://www.outsourcing.axya.co/en/d%C3%A9pannage/supplier-users?hsLang=en#general) - [RFQ Module](https://www.outsourcing.axya.co/en/d%C3%A9pannage/supplier-users?hsLang=en#rfq-module) - [PO Module](https://www.outsourcing.axya.co/en/d%C3%A9pannage/supplier-users?hsLang=en#po-module) - [Integration](https://www.outsourcing.axya.co/en/d%C3%A9pannage/integration?hsLang=en) - axya.co [![Logo Axya for light background-1](https://www.outsourcing.axya.co/hubfs/Logo%20Axya%20for%20light%20background-1.svg "Logo Axya for light background-1")](http://www.axya.co) customerservice@axya.co Copyright © 2025, Axya