How to Set Up the Outlook Email Integration for Axya

Follow these steps to activate the integration:

🔗 Step 1: Log in to Your Axya Account

1. Go to app.axya.co
2. Log in with your company credentials

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⚙️ Step 2: Navigate to Your User Settings

Click on your profile icon in the top-right corner

 

Select Profile Settings from the dropdown

 

Open the Outlook Integration tab and then click on Generate a code

📧 Step 3: Connect Outlook

     1.Go into your outlook account
     2. click on the app icon in the tool bar on the right of the screen
     3. click on (Get add more apps) this will send you to the microsoft app store

     4.search for Axya in the search bar and download the app

        5. go back into outlook and click on the app icon again and you should see the Axya app.                   Click on it
        6. then you would be able to put in your generated code and this will link your profile. 

✅ Once connected, you’ll return to Axya and see a confirmation message.

🛠️ Troubleshooting

If you're having trouble connecting:
- Make sure you're logged into the correct Outlook account
- Check with your IT admin to confirm your Microsoft 365 account allows third-party integrations
- Try using a private/incognito window to bypass cached credentials

Still stuck? Reach out to our support team and we'll walk you through it.

Write to: customerservice@axya.co